Privacy Policy

At Fotohaus, we are committed to maintaining the trust, security and confidence of our clients and visitors to our web site. In this Privacy Policy, we have provided detailed information on when and why we collect your personal information, how we use it, and how we keep it secure.

Personal information means any information that may be used to identify you, such as, your name, title, phone number, email address, or mailing address. In general, you can browse our web site without giving us any personal information.

We use several products to analyse traffic to this web site in order to understand our visitors' needs and to continually improve our site for them. We collect only anonymous, aggregate statistics. For example, we see what common keyword terms are used for searching our database; this is not specific to one person, so this information is only processed in a way which does not identify anyone.

However, there are additional activities on our site that require you to be registered. For example, if you create an account to use the lightbox feature or order some images. As part of the registration process, we collect personal and business information. We use that information solely related to your account and any order you create with us.

You will not receive any correspondence from us except related to any order or specific request you make to us. If you would like to stay up to date with our work, communications and news updates please follow one of our social media channels.

We do not store any financial details such as credit or debit cards. Order details are retained, such as what was ordered (for example, images), along with the contact details you provided for that order.

We will not share your personal details with any other person or company.

Our entire website is secured using HTTPS. HTTP stands for hypertext transfer protocol. It is a protocol that allows communication between different systems. Most commonly, it is used for transferring data from a web server (ours) to a web browser (yours) to view web pages. This is a secure individual encrypted connection between the web server (us) and the web browser (you).

Our webserver, where this website and our image library resides, is dedicated to us and not shared with any other company and remains at all times under our control. Transactions and orders through our website are secure and handled in real-time by our payment processor, Stripe, that deals with and takes any financial and transaction data, such as credit or debit card numbers. Their privacy policy can be viewed here: https://stripe.com/gb/privacy

A cookie is a small text file containing information that our web site transfers to your computer's hard disk for record-keeping. We use two cookies: 1) Session ID. This cookie is used for the lightbox and shopping cart; it records your selections so you can return to the lightbox at a later date; allows you to manage your lighbox names and also stores your items in your shopping cart. 2) Username. This cookie is used for logging in to your account; so your login process is quicker.

A cookie cannot give us access to your computer or to information beyond what you provide us. Most web browsers automatically accept cookies; consult your browser's manual or online help if you want information on restricting or disabling the browser's handling of cookies. If you disable cookies, you can still view the publicly available information on our web site, just not use all of the features, such as the lightbox.

You are entitled to view, amend, or delete the personal information that we hold. Email your request to privacy@fotohaus.co.uk

Last updated May 2018. We may change this Privacy Policy from time to time and without notice, so make sure you check back occasionally. If we change our Privacy Policy, we will publish those changes on this page. If you have any questions or concerns about our collection, use or disclosure of your personal information, please drop us a line at privacy @fotohaus.co.uk